CORE COMPETENCIES - ENTERPRISE MANAGEMENT
Systems Engineering Support

Once the design, development, and deployment of the network is completed, the engineering staff transitions to an operations and maintenance (O&M) role.  InquisIT’s team of IT experts provides follow-on systems engineering to support the ongoing needs of the enterprise.  As the needs of the customer grow, the engineering support staff must stay abreast of emerging technologies to accurately address changing requirements.  Our highly trained professionals have the skills, certifications, and hands-on experience to provide the support needed to ensure your systems operate as they are intended.

Because deployed systems require changes, our engineers use industry best practices to define and implement solutions to address current and future network needs.  While system support engineers deal with the high level day-to-day network support needs, they also develop engineering plans for upgrades of current systems and network tools, constantly stay in front of new technologies, and design new systems to support added requirements from the customer and users.

Our system support engineers document any and all changes made to the enterprise in the form of engineering change proposals.  Our engineers use non-production environments to build and test proposed solutions prior to submitting change proposals for approval and implementation.  All network changes are fully documented and approved.  Our Systems Support Engineers also maintain systems documentation such as current network rack elevations, network infrastructure diagrams, and ensure that all systems in use are entered into a Configuration Management (CM) system.

Our system support engineers take a hands-on approach to enterprise systems management; it is this level of commitment that ensures our customers systems operate as they are intended -- with the highest degree of reliability and security.

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