|
Desktop Services
A
well-designed network is worthless if the end-users are uninformed
on how to effectively use it. Each end-user on your network is our
customer and will receive the superior service that InquisIT is
well respected for. InquisIT’s Desktop Services include a
Help Desk, a Desktop Imaging Process and Software Support Solutions.
Help
Desk
InquisIT technicians and engineers not only solve problems in a
timely manner, but are fully available for your user community to
aid understanding of the system and tools. We assign resources for
support according to the following progressive approach:
| |
Level
1: |
Phone
support from a call center is the first point of contact for
the user community. Call centers can be located onsite or offsite. |
| |
Level
2: |
Desk-side
assistance when problems can not be resolved over the phone. |
| |
Level
3: |
Upper
level engineering support for problems that impact more than
one user or involve network/server resources. |
Desktop
Imaging Process
A standardized desktop environment offers many benefits. Technologically,
it provides a consistent platform for users and IT staff, thus simplifying
IT management and resulting in increased productivity. Financially,
an organization is better able to manage costs associated with software
licensing and deployment. InquisIT is well versed in managing, designing
and deploying standard desktop solutions. Specifically, we will:
- Develop and
certify desktop software image standards, including unique business
applications and user group requirements.
- Deploy the
standard image(s) to each PC.
- Maintain
the image(s) with technology updates and changes.
- Store the
image(s) for future PC deployments and repairs.
Software
Support Solutions
InquisIT offers a range of Software solutions designed specifically
to support the needs of Federal, state, and local governments in
a wide variety of activities. Our systems and services help institutions
improve operational efficiency and better employ the Web and wireless
technologies in serving their constituents. Specifically, these
solutions include:
- Application
development
- Business
process re-engineering
- Integration
of legacy systems
- Implementation
and roll-out of new systems
- Software
updates/upgrades
|
