iForce Tech Perspectives

Completely Remote Help Desk Support: Export/Import (EXIM) Update

Share on facebook
Share on twitter
Share on linkedin
Share on email

John McNichol, InquisIT’s Service Desk Manager, shares how quickly the InquisIT team has been able to transition to a fully remote help-desk support for one of our top clients during the COVID-19 pandemic. Our strategies have allowed for a fully operational workforce with no downtime.

Share on facebook
Share on twitter
Share on linkedin
Share on email

John McNichol

John McNichol serves as the Service Desk Manager/Tier 3 Technician for InquisIT, serving customers onsite in both the civilian and defense sectors. John currently leads a team of Tier 1 and 2 technicians, managing the department service desk and ticket resolution for 500+ end-users.

Disrupting the Norm

Heros

InquisITeers obsess with customer satisfaction and are ready to serve...

View

More Perspectives

Want to be in the know? Subscribe to our White Paper mailing list!

Don't worry, we also hate Spammers. We'll only contact you when we have something meaningful to share.