Enhancing Mission Ability
Infrastructure Operations Support
Supporting Your Operations For Mission Success
Creating an exceptional level of service requires balancing security, systems support, and cost constraints.
Many IT companies within the federal market look the same, but only a few are truly equipped with the knowledge, understanding, and track record to provide you with the exceptional service our taxpayers deserve.
Our ITILv4-aligned approaches deliver support that increases value through data-driven continuous improvement.
The business of the government cannot stop, no matter what. InquisIT ensures that you and your users have the IT services you need, when you need them.
Agencies are finding that getting ahead of issues at the service desk is a massive hurdle. Often considered the front line for IT at most organizations, this service area requires the most time, discipline, careful attention, and constant tuning to remain efficient.
Often brushed aside as the newest buzz word, customer experience takes a new look at what it means to succeed.
We have seen huge success at numerous federal agencies by adjusting the focus away from just SLAs, and placing the emphasis on end-user satisfaction.
Driving high metrics is meaningless if they don’t benefit the end users, after all!
We don’t just say we have continuous improvement–we put it into writing.
By consistently tightening metrics on our contracts to reflect the increasing level of service that our modernization efforts and other improvements provide, we drive accountability to our customers.
You can rest assured that InquisIT never rests on our laurels, and continues to drive improvement throughout the lifecycle of your contract.
At InquisIT, we have a mantra – ‘If a task is done more than once, it gets documented’. This can be in the form of SOPs, cross-training material, or automation runbooks.
InquisIT frees up more technical staff from routine troubleshooting through documenting procedures, training junior staff, and self-service options to get recurring tasks down to Tier 0, thus, freeing up your team’s time to achieve strategic goals.