What is ITIL 4 and How Does It Work?

What is ITIL 4 and how does it work

IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service […]