IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). — NICSS, CISA
The ITIL Service Value System is made up of 5 components:
- Guiding Principles
- Continual Improvement
- Service Value Chain
These components guide the process for how we consider customer needs and requirements, develop solutions, and provide a practical approach to delivering the best value of IT services and products to our Federal customers.