iForce Tech Perspectives

What is ITIL 4 and How Does It Work?

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IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). — NICSS, CISA

The ITIL Service Value System is made up of 5 components:

  1. Governance
  2. Guiding Principles
  3. Practices
  4. Continual Improvement
  5. Service Value Chain

These components guide the process for how we consider customer needs and requirements, develop solutions, and provide a practical approach to delivering the best value of IT services and products to our Federal customers.

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Max Holtz

Max Holtz is a highly skilled Network Engineer serving InquisIT's clients. He brings a strong background working with DoD and DoJ enterprise networks. Max is experienced in network design, implementing large-scale projects, and troubleshooting complex systems on a variety of platforms.

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