Best Practices for ITSM Operations
IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). — NICSS, CISA
The Service Value System
The ITIL Service Value System is made up of 5 components:
- Guiding Principles
- Continual Improvement
- Service Value Chain
These components guide the process for how we consider customer needs and requirements, develop solutions, and provide a practical approach to delivering the best value of IT services and products to our Federal customers.
“ITIL contains proven methodologies for how organizations can optimize their ITSM for growth and change. ITIL is about adopting and adapting, not the blanket application of one fixed set of activities.”ServiceNow
Ensuring Success for Your Organization
Implementing and following ITIL 4 framework within our execution systems allows us to maintain compliance and ensure that we are delivering quality services to all of our Federal customers. By maintaining IT maturity within our organization, we enhance the Federal customer experience by delivering services more efficiently, providing cost savings, and focusing on security. Contact us to learn more about how ITIL 4 can help achieve your organization’s mission.