What is ITIL 4?

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ITIL 4 Process - InquisIT

Best Practices for ITSM Operations

IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). — NICSS, CISA

The Service Value System

The ITIL Service Value System is made up of 5 components:

  1. Governance
  2. Guiding Principles
  3. Practices
  4. Continual Improvement
  5. Service Value Chain

These components guide the process for how we consider customer needs and requirements, develop solutions, and provide a practical approach to delivering the best value of IT services and products to our Federal customers.

“ITIL contains proven methodologies for how organizations can optimize their ITSM for growth and change. ITIL is about adopting and adapting, not the blanket application of one fixed set of activities.”

ServiceNow

Ensuring Success for Your Organization

Implementing and following ITIL 4 framework within our execution systems allows us to maintain compliance and ensure that we are delivering quality services to all of our Federal customers. By maintaining IT maturity within our organization, we enhance the Federal customer experience by delivering services more efficiently, providing cost savings, and focusing on security. Contact us to learn more about how ITIL 4 can help achieve your organization’s mission.

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InquisIT - Transforming the Business of Government

At InquisIT, we believe the business of government is vital to our nation and demands the highest caliber of contractor services. InquisIT is a catalyst that is “transforming the business of government” by disrupting the norm in services delivery in an effort to develop genuine, collaborative partnerships with customers. We view government’s rapidly modernizing IT demands as a challenge to innovate and deliver services and solutions that provide a unique customer experience—one based on trust, integrity, and excellence. Together, we discover new ways to optimize performance and implement creative, metrics-based technology solutions. InquisIT helps to advance and secure government’s technology infrastructure and bring leading-edge technologies that more effectively meet needs and better serve the American taxpayer. We embrace the belief that by providing the best service possible to government, we ultimately provide the best service to our nation.

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