What is ITIL 4 and How Does It Work?

IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM) in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service […]

White Paper: Virtual Recruiting – Adapting to a New Normal

Prior to the COVID-19 pandemic, numerous companies handled some elements of their recruitment process virtually. The lockdown of many states forced just about every business to shift to Virtual Recruiting. Even as the economy reopens, many organizations are interested in shifting a larger share of their recruiting remotely and assessing how to do so most […]