Best Practices for ITSM Operations IT Infrastructure Library (ITIL) is the most widely adopted framework for IT Service Management (ITSM)...

John Buyna, Project Manager for InquisIT, discusses strategies and techniques to effectively manage remote teams and ensure the mission success...

Service Desks must transition themselves in order to stay relevant and accommodate and integrate new technologies and trends in IT...

“When an agency decides to make a transition from one contract to another, the government expects the new contractor to...

Don’t let rapid engineering for remote work leave you vulnerable. How can agencies keep pace with rapidly pivoting technology needs...

Managed Services for the Federal Customer Federal CIOs and other IT Leaders have expressed an increasing interest in Managed Services for their...

2020 has been the year of acceleration in Federal IT needs. Some agencies went from no remote work policy to...

Is your agency’s remote work solution seamless? In a recent survey by GovLoop, only 17% of respondents said that remote access...

The Cyberspace Solarium Commission, a federally funded body established to develop strategies to defend the US against cyber attacks, conducted...

How ready was your agency for the rapid transition to complete telework? Were the contractors supporting your agency’s IT services...